Yes, all our Christmas trees arereal, freshly harvested trees— not artificial. Each tree is carefully selected to ensure quality and freshness.

Our Christmas trees are grown on dedicated farms, cared for throughout the year, and harvested fresh for the holiday season.

With proper care, your Christmas tree can stay fresh for3–4 weeks. We recommend placing it away from direct sunlight and heat sources, and keeping the base watered.

No, tree stands are not included. We offer stands separately, which you can add to your order during checkout.

We offer multiple sizes ranging from4 feet to 8 feet. Size availability may vary depending on stock, so we recommend booking early.

Simply select your preferred Christmas tree or products, add them to your cart, and proceed to checkout. You can also choose your delivery date during checkout.

We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment options available at checkout.

Yes, orders can be cancelled before1st Novemberfor a full refund. After this date, cancellations will no longer be accepted.

Yes, once your order is placed, you will automatically receive an email confirmation with your invoice and delivery details.

Yes, we provide home delivery across Hong Kong. Orders overHKD 500qualify for free delivery, while orders belowHKD 500incur aHKD 150fee.

Yes. We deliver toMacau, Singapore, and Japan. Deliveries to Singapore and Japan begin15th November, with an estimated15 business daysfor arrival.

Delivery to Hong Kong will begin on December 1. Customers can select an available delivery time slot during checkout.

Orders overHKD 500are delivered free of charge. Orders under HKD 500 will be charged HKD 150. Additional charges apply if delivery requires carrying upstairs (HKD 80 per floor).

Yes, you can select your preferred delivery date during checkout. Slots are limited, so we recommend booking early.

No. Once the tree has been handed over and signed for at delivery, returns are not accepted. If the tree has visible damage upon delivery, you may refuse it, and we will arrange a replacement or refund.

Please refuse the delivery immediately and notify our team. We will arrange a replacement tree or a full refund if a replacement is not available.

Yes, decorations and accessories can be returned within7 daysof receipt. If the return is not due to a quality issue, customers are responsible for return shipping costs.

Refunds will be processed within5 business daysafter we receive and inspect the returned item(s).

Yes, cancellations must be madebefore 1st Novemberto qualify for a full refund. Cancellations after this date will not be accepted.

Keep your tree in a cool location away from direct sunlight and heat sources. Ensure the base is always filled with water to maintain freshness for 3–4 weeks.

Yes. Christmas trees require water. A tree stand with a water reservoir is recommended to keep the tree hydrated.

Currently, we do not provide installation service. However, our trees are easy to set up with a suitable stand.

We recommend a sturdy stand with a water reservoir to keep the tree stable and fresh throughout the season.

Yes. Keep the tree away from candles, heaters, or open flames. Always check lights and wiring before decorating.

Yes, we offer a wide range of ornaments, lights, and accessories that can be purchased separately to complete your Christmas setup.

Yes, we accept bulk and corporate orders. Please contact us at info@XmasForest.com for special arrangements and quotations.

Yes, we provide an optional recycling service for used trees in Hong Kong. Details will be announced closer to the season.

You can reach us anytime by email at info@XmasForest.com. Our team will respond within 24 hours on business days.

Currently, we do not provide gift-wrapping. However, we are working on adding personalization options for the future.